Our Promise
Every Floofi portrait is a one-of-a-kind piece of art created just for your pet. Because each piece is custom-made, we handle returns a little differently than a typical store.
What's Covered
Quality Issues
If your order arrives damaged, misprinted, or with a noticeable defect, we'll make it right — either a free reprint or a full refund. Just email us a photo of the issue within 14 days of delivery.
Lost or Undelivered Orders
If your order never arrives and tracking confirms it's lost, we'll reship or refund — your choice.
What's Not Covered
"I don't like the art style"
Each portrait is a unique artistic interpretation of your pet's personality — not a photo recreation. You approve your portrait from a preview before we print, so you're never surprised by the art itself. If the art doesn't match your expectations, we understand — email us and we'll work with you on a solution.
Change of mind
Because every item is custom-produced on demand, we can't accept returns for change of mind.
How to Request a Refund
1. Email hello@myfloofi.com within 14 days of delivery
2. Include your order number and a photo of any quality issues
3. We'll respond within 24 hours with a resolution
Refund Timeline
- Refunds are processed within 3-5 business days
- It may take an additional 5-10 business days for the refund to appear on your statement
Shipping
- Orders are produced and shipped within 5-7 business days
- US domestic shipping: 3-7 business days after production
- International shipping: 7-21 business days after production
- Tracking is provided for all orders
Contact Us
Email: hello@myfloofi.com
Response time: Within 24 hours